Victoria FX Change is a trading name of Victoria Street FX Limited.
By accessing, browsing, or registering to use our website, www.victoriastreetfx.com (“our site”), you agree to do so strictly in accordance with the terms and conditions outlined in this agreement, as well as any related documents referenced herein. Your use of our site constitutes your acknowledgment that you have read, understood, and agreed to be bound by these terms and conditions.
If you do not agree to these terms, you are prohibited from using our site and must refrain from accessing or engaging with any of its features or services. These terms apply to all forms of interaction with our site, including but not limited to viewing content, creating an account, or participating in any of the services we offer online.
We reserve the right to update or modify these terms and conditions at any time, and it is your responsibility to review them periodically. Continued use of our site after changes are made will constitute your acceptance of the revised terms.
About Us
This site is operated by Victoria Street FX Limited which has its head office incorporated in the United Kingdom under the
company registration number: 09014515
The registered office address is 185 Victoria Street, London, SW1E 5NE.
Victoria Street FX Limited is registered with HMRC as an MSB service under MLR number: XNML00000118191
Website Access
Accessing our website, www.victoriastreetfx.com, is entirely free of charge. However, please note that we do not guarantee uninterrupted or consistent access to our site or any of its content. Access is provided on a temporary and “as-is” basis. We reserve the right, at any time and without prior notice, to suspend, withdraw, discontinue, or modify all or any part of our site.
We will not be liable if, for any reason, our website is unavailable at any time or for any period. This includes, but is not limited to, technical issues, maintenance, or other unforeseen circumstances.
It is your responsibility to ensure that anyone accessing our site through your internet connection is aware of these terms of use and any other applicable rules or policies. Furthermore, you must ensure they comply with these terms at all times.
Acceptable Use of Our Website
You may only use our website for lawful purposes. The following actions are strictly prohibited:
- Unlawful Activities: Using our site in any way that violates local, national, or international laws, regulations, or legal requirements.
- Fraudulent Purposes: Engaging in any activity that is fraudulent or has an unlawful purpose or effect.
- Harmful Behaviour: Introducing viruses, malware, or any other harmful or malicious material that could damage or disrupt our website, systems, or other users’ devices.
- Unauthorized Access: Attempting to gain unauthorized access to any part of our site, the server on which our site is stored, or any database, network, or system connected to our site.
- Disruption: Interfering with or disrupting the proper functioning of our site, servers, or networks.
Failure to comply with these acceptable use terms may result in immediate suspension or termination of your access to our site and may subject you to legal action.
If you are unsure about any aspect of these terms or your obligations, we encourage you to contact us for clarification.
Ownership of Website and Content
Victoria Street FX Limited. (“we,” “our,” or “us”) holds exclusive ownership of our website, including all content, features, and functionality. This includes, but is not limited to, all information, software, text, displays, images, graphics, videos, and audio files, as well as the design, layout, selection, and arrangement of these elements. All such materials are protected by applicable copyright, trademark, and other intellectual property laws.
Unless explicitly authorized in writing by us or our licensors, you are prohibited from using any part of the content on our website for commercial purposes. This includes, but is not limited to, reproducing, distributing, modifying, publicly displaying, performing, republishing, or transmitting any material from our site.
License Restrictions
Your access to and use of the website is granted for personal, non-commercial purposes only. You are not permitted to:
- Modify or Adapt Content: Alter, modify, or create derivative works based on any materials from our site.
- Unauthorized Distribution: Copy, distribute, or share any content publicly, whether in print, digital, or other formats.
- Commercial Use: Use our content, directly or indirectly, for any commercial or business purposes without prior written consent.
Consequences of Unauthorized Use
If you download, copy, or print any content from our website in violation of these terms, your right to use the website will be immediately and automatically revoked. In such cases, you are required, as per our instructions, to return or destroy all copies of the content in your possession, whether in physical or electronic form.
Enforcement and Remedies
We reserve the right to take legal action against any unauthorized use of our intellectual property, which may include seeking injunctive relief, monetary damages, or other remedies as permitted by law.
If you wish to request permission to use any part of our website’s content or have questions about appropriate use, please contact us directly for further guidance.
Actions for Violating Terms of Service
If you violate the terms of service governing the use of our website, www.victoriastreetfx.com, we reserve the right to take one or more of the following actions at our sole discretion:
- Suspension or Termination of Access:
Your right to access and use our website may be withdrawn, either temporarily or permanently, without prior notice. - Notification of Law Enforcement:
If your actions constitute a potential violation of the law, we may report the matter to the relevant law enforcement authorities and cooperate fully with any investigations or proceedings. - Pursuit of Legal Action:
We may initiate legal proceedings against you to recover damages or losses arising from the breach. This may include, but is not limited to, compensation for legal fees, administrative costs, and other expenses incurred as a result of your actions. - Implementation of Additional Measures:
Any other action we consider necessary or appropriate may be taken to address the breach. This may include technical measures to prevent further access or other steps to safeguard our website, users, and intellectual property.
No Limitation on Remedies
The above actions are not exhaustive, and our decision to pursue one or more remedies does not limit our ability to seek other legal or equitable remedies available under applicable law.
We are committed to ensuring that our website remains a safe and secure environment for all users. Violations of these terms will be treated seriously, and appropriate measures will be enforced to maintain the integrity of our platform.
Limitation of Liability
Nothing in these terms affects your statutory rights or excludes or limits our liability for:
- Death or personal injury caused by our negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be excluded or limited under applicable law.
Exclusions of Liability
To the fullest extent permitted by law, we disclaim liability for the following types of losses or damages:
- Unforeseeable Losses: Losses that we could not reasonably foresee or prevent at the time you accessed or used our site.
- Loss of Profits: Any financial losses, including lost revenue or income.
- Loss of Opportunity: Missed business or personal opportunities, including lost career advancement or partnerships.
- Wasted Time or Expenses: Costs associated with time lost or unnecessary expenditures incurred.
- Anticipated Savings: Loss of expected cost savings or financial efficiencies.
- Business Losses: Damage to business operations, reputation, or goodwill.
- Consequential or Special Losses: Indirect damages arising from your use of our site or its content.
- Inability to Use the Website: Any loss resulting from temporary or permanent unavailability of our site.
Technological Risks
We take reasonable precautions to protect our website and its users, but we do not guarantee that our site or its content will be free from viruses, malware, or other technologically harmful elements. Therefore, we are not responsible for any loss or damage caused by:
- Viruses or malicious software.
- Distributed denial-of-service (DDoS) attacks.
- Other harmful material that may infect your computer, software, data, or other proprietary materials.
This applies whether the harm arises from your use of our site, your downloading of any content, or your interaction with any third-party websites linked to our site. You are responsible for implementing appropriate security measures, such as antivirus software and data backups, to safeguard your systems and data.
Your Responsibilities
It is your responsibility to ensure that your use of our website complies with all applicable laws and that you take reasonable precautions to protect yourself from any potential risks associated with using or accessing our site.
User Responsibilities and Website Security
You are solely responsible for ensuring that your computer hardware, software, and operating system are properly configured to access and use our website. This includes:
- Ensuring compatibility with our site’s technical requirements.
- Using and maintaining your own up-to-date antivirus, anti-malware, and other security software to protect your systems from potential threats.
We accept no responsibility for any damage or disruption caused by viruses, malware, or other malicious elements you may encounter while using our site.
Prohibited Activities
To protect the integrity and security of our website, the following activities are strictly prohibited:
- Introducing Malicious Software:
You must not deliberately introduce malicious software, including but not limited to viruses, worms, Trojans, ransomware, spyware, or any other harmful code or materials, onto our website. - Cyberattacks:
Any attempt to disrupt our website or its services via denial-of-service (DoS) attacks, distributed denial-of-service (DDoS) attacks, or other methods designed to impair its functionality is forbidden. - Unauthorized Access:
You must not attempt to gain unauthorized access to:- Any part of our website.
- The server or infrastructure on which our website is hosted.
- Any databases, accounts, or systems connected to our website.
Reporting and Enforcement
We take any security breaches or unauthorized activities extremely seriously. Any such violations will result in:
- Immediate termination of your access to our website.
- Reporting of the breach to the relevant law enforcement authorities.
- Cooperation with authorities, including the provision of any necessary information to support investigations and prosecutions.
Your Responsibilities for Security
You are expected to use our website responsibly and in compliance with all applicable laws and regulations. Failure to do so may result in legal action, penalties, or other consequences, as determined by law and our terms of use.
By accessing our site, you agree to take reasonable precautions to ensure that your actions do not compromise the security of our website, its users, or its associated systems.
Linking to our Website
You are welcome to link to the homepage of our website, www.victoriastreetfx.com, provided that you comply with the following conditions:
- Legal and Ethical Compliance:
Links to our site must be created and maintained in a way that is both legal and ethical. Your link should not damage, exploit, or take advantage of our reputation. - No Misrepresentation:
You may not establish a link in a way that implies any form of affiliation, approval, endorsement, or recommendation by us unless you have received our explicit, prior written consent. - Ownership of Linking Website:
You are permitted to create links only from a website that you own. Linking to our site from a website not under your ownership is strictly prohibited. - Home Page Linking Only:
Links must direct users exclusively to the homepage of our website. Deep linking (i.e., linking to any other pages within our site) or embedding our website content within another website (framing) is not allowed without prior written approval. - Right to Revoke Permission:
We reserve the right to revoke linking permissions at any time and without prior notice. If we notify you to remove a link, you are required to do so immediately.
Links to Third-Party Websites
Our website may contain links to third-party websites or resources. These links are provided solely for your convenience and informational purposes. However, we do not have control over the content, policies, or practices of these external websites or resources.
We do not endorse or assume responsibility for:
- The accuracy, completeness, or quality of information provided on third-party sites.
- Any losses or damages that may arise from your use of these third-party websites or their content.
When accessing external websites, we encourage you to review their terms of use and privacy policies to ensure compliance and understand their practices.
Legal and Enforcement Considerations
Linking to our website in violation of these terms may result in legal action. This includes, but is not limited to, claims for copyright infringement, intellectual property misuse, or reputational harm. Unauthorized use of our website content or links may also lead to immediate revocation of your rights to access or use our site.
By linking to our site, you agree to comply with these terms and acknowledge our right to enforce them as necessary. If you have questions about appropriate linking practices or require explicit permissions, please contact us for guidance.
Governing Law and Jurisdiction
These terms and conditions, as well as any non-contractual obligations arising out of or in connection with them, are governed by and construed in accordance with the laws of England.
In the event of any dispute, claim, or controversy arising from, or relating to, these terms or your use of our website, the following provisions shall apply:
- Exclusive Jurisdiction:
The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes or legal proceedings arising under or in connection with these terms and conditions. Both parties agree to submit to the exclusive jurisdiction of these courts. - Mutual Agreement:
By accessing or using our website, you explicitly acknowledge and agree that any legal proceedings shall be initiated and resolved exclusively within the courts of England and Wales. This agreement applies regardless of your geographic location or the location from which you access our website. - No Conflict with Rights:
Nothing in this clause limits your statutory rights as a consumer or prohibits you from pursuing claims in your local courts if applicable law provides such rights. - Severability of Provisions:
If any provision of this section or these terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law.
We recommend seeking independent legal advice if you have any questions about the jurisdiction or governing law of these terms and conditions.
Additional Terms and Conditions
for Branch Services and Online Currency Orders
By buying or selling currency with us, you confirm that you have read, understood, and agree to these online terms and conditions, as well as all applicable laws and regulations. If you do not understand or agree to these terms, please do not proceed with placing an order, as doing so constitutes your acceptance of these terms.
General Terms
- The customer should be a minimum of 18 years of age. We reserve the right to verify the customer’s age by requesting proof of ID despite the amount being exchanged.
- By making a payment, you confirm that you are acting independently and for a legitimate purpose, and that the funds being used are legally and beneficially yours. You further guarantee that these funds have not been obtained unlawfully, do not violate the rights of their legal owner, and are not connected to any criminal activity.
- Our online exchange rates update frequently and will only be honoured if you have pre booked and visit us with the confirmation email.
- We cannot guarantee the exact order amount. However, we will endeavour to have the closest possible to your order amount, subject to our availability and delivery.
- Exchange rates vary between those offered online and those available at the branch.
- Currency ordered on the website or over the phone can only be collected from our stores.
- Orders over the phone or WhatsApp (Tel: 020 7828 3482) are either confirmed by a WhatsApp message or with your mobile number.
- When an order is placed online, a confirmation email will be sent to acknowledge receipt.
- Orders placed online or over the phone must be paid for in person at the branch; payment cannot be made through the website.
- Orders are limited to one-“per person & per currency” within a 12-hour period, and in the event of multiple orders for the same currency, the very first order would be honoured.
- We reserve the right to confirm the customer’s identity with the name on the order confirmation email. Any incomplete orders would not be honoured.
- Please note the exchange rates are only applied to the existing stock we hold and anything in addition may differ and would be communicated with the customer in advance.
- All orders are held for a period of 24 hours from the confirmation email/WhatsApp.
- We reserve the right to cancel/dishonour any orders for reasons including but not limited to significant market fluctuations.
- Customers are strongly advised to count their change and collect a receipt for any foreign currency transactions before leaving the counter. Victoria Street FX Limited and its staff are not responsible for any shortages or claims made after the transaction is completed. Additionally, any funds provided to the customer in error or due to oversight may be reclaimed by Victoria Street FX Limited.
- By completing the order, the customer confirms that all the details provided to Victoria Street FX Limited are correct and accurate. The customer also confirms their acceptance of the transaction’s legality and acknowledges that the agreed exchange rate has been accepted.
- Currency exchange transactions are final and cannot be cancelled. Any currency purchased or sold by the customer can only be returned or repurchased through a new transaction at the prevailing market rate.
- Victoria Street FX Limited is indemnified against any errors or losses arising from a transaction, as well as any events beyond the control of Victoria Street FX Limited (force majeure).
- Complaints regarding currency exchange transactions must be reported to Victoria Street FX Limited within 14 days of the transaction being processed or the issue arising. Victoria Street FX Limited is committed to investigating and resolving complaints promptly. Our aim is to resolve issues immediately; however, if this is not feasible, a final response will be provided within 14 days, or in rare cases, within 30 days.
Currency Acceptance Terms
- We only trade banknotes, except Euro Coins, which we buy at 2.5/£.
- Our online exchange rates do not apply to high-value denomination notes, i.e. any single note with a value exceeding £100; US Dollar denominations of $5, $2 & $1; or coins. In such cases, refer below or WhatsApp us to find out the rates applicable on the day.
- A 1% premium on the exchange rate would be added to the banknotes of 200 Euros, 200 Swiss Francs, 1,000 Emirati Dirhams and 5,000 Czech Koruna.
- A 2.5% premium on the exchange rate would be added to the banknotes of 1,000 Swiss Francs, 1,000 Hong Kong Dollars, 500 Danish Krona, 500 Norwegian Krone, 500 Swedish Krone and 1,000 Singapore Dollars.
- 500 Euro Bills: We buy a maximum of 2 banknotes of 500 per person over a 30-day period, with proof of identification. The exchange rate would be different from what is quoted online or in-store.
- CHF (Series 8): We buy at a fixed rate of 1.375CHF/£
- We do not guarantee any denominations we have hold. A reasonable mix would be dispensed, subject to our availability.
- From 4pm on Fridays till 10am on Mondays; and bank holidays, payouts over £5,000 may have to be processed by a bank transfer. Please call or WhatsApp us for more information.
Payments & Supporting Documents Required
We accept payments by cash, personal debit cards and Vyne. We would request for additional supporting documents depending on your total transaction value over a certain period
Supporting documents listed below are required for a one-off transaction; and linked transactions over a 30 or a 90-day period. We also reserve the right to request additional documents to ensure the accuracy and authenticity of the information provided. We may also use a third-party referral agency to verify the information you have provided, which may result in a soft search on your credit file. Please let us know by email if you are not happy with us carrying out this check.
Payment Methods & Thresholds
- The customer’s full name and date of birth are required for any transactions over £2,950. For transactions over £4,950 we would require a valid government issued photographic identification, such as a UK driving licence or an international passport. We also reserve the right to request for documentation at any amount.
- In addition to the above, any single transaction above the value of £9,950, or a linked transaction over £9,950 within a 30 days’ period, or a linked transaction over £19,950 over 90 days’ period; would require the following:
- Proof of ID
- Proof of address within the last 3 months, i.e. Utility bills
- Source of Funds, i.e. 3 months’ bank statements, payslips, HMRC border/customs declaration, withdrawal slips etc.
- Source of Wealth, i.e. documents showing the accumulation of funds-inheritance details including executor statements, asset sales with evidence etc.
- Completion of a large transaction form.
- To comply with legal requirements, we may use your personal information to perform additional customer due diligence, including background checks (which may involve third-party providers). We employ various methods to verify each transaction and reserve the right to decline or refuse processing your order, in whole or in part, at any time and for any reason. We also reserve the right to reject orders without providing a reason. If payment has already been made, refunds will be issued accordingly. All requested documentation and information will be securely stored to ensure confidentiality.
- CASH PAYMENTS,
- British Sterling Pounds only accepted, Scottish, Irish or Jersey Pounds notes are not accepted
- We do not accept the old paper notes, new version of banknotes only.
- DEBIT CARD PAYMENTS,
- Card payments over £495 would require proof of government issued identification.
- Maximum value of purchase per debit card, per day, per person, is limited to £2,500. This threshold applies for single or multiple debit cards under the same name.
- Strictly no credit cards, business or corporate cards.
- Victoria Street FX Limited is not liable for any additional charges you may incur from your card provider.
- FENA OPEN BANKING PAYMENTS,
- All payments require proof of ID
- Payments can only be made from the customer’s UK based personal bank account
- A minimum transaction value of £250 to a maximum value of £7,950
Feel free to call or WhatsApp us on 020 7828 3482 for any further information.
We can also be reached on our email address: rates@victoriastreetfx.com
We look forward to meeting you in store!